Maximize the Value of Every Customer Interaction

Your customers’ time is valuable – and your organizational initiatives are too. Custom, on-hold messaging makes the most of every minute by providing useful information while your callers wait for a live representative. This helps secure new business for years to come by enhancing your customers’ on-hold experience and increasing awareness about your full service offering.

By implementing on-hold messaging, you can:

  • Deliver as many as eight separate, fully customized messages in a six minute loop with four courtesy interruptions
  • Share important operational information, such as office hours, locations, and directions
  • Communicate updates regarding new services, campaigns, emergency information, and more
  • Make up to five production changes per year
Need help answering phones? Learn about our call center services.