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Telephone Answering Platform

LiveAnswer provides the 24/7 accessibility,
total control, and seamless experience you need.

Messages

Always at your fingertips, LiveAnswer provides instant access to completed and ongoing messages in real-time anywhere.

Messages screenshot
Receive MMS Attachments icon

Receive MMS Attachments

Enable callers to send you image files that attach directly to their call information.

Live Call Monitoring icon

Live Call Monitoring

Watch in real-time as live agents add information to messages.

Team Collaboration with Notes icon

Team Collaboration with Notes

Provide explanations, instructions, or directions by adding notes to a call.

Call Flow

Take full control over all aspects of your incoming calls. With Call Flow, you can build full automation into your call answering.

Call Flow screenshot
Automated Voices icon

Automated Voices

Build and manage a completely autonomous call answering solution.

IVR Builder icon

IVR Builder

Create a completely customized flow for your incoming calls.

Scheduled Routing icon

Scheduled Routing

Ensure your calls get answered by the right people every time with scheduled routing.

Contacts

Stay connected no matter where you may be. View and manage your contacts from a central, user intuitive location.

Contacts screenshot
Easy Import icon

Easy Import

Import existing contacts or add them directly from your call list.

Communications History icon

Communications History

View all incoming and outgoing calls placed between your number and the contact.

Social Profiles icon

Social Profiles

Link social media profiles for quick access directly from your contacts page.

Numbers

Access an unlimited bank of local, toll-free, and vanity phone numbers for any of your business needs.

Numbers screenshot
Choose Local or Global icon

Choose Local or Global

Use a number that your unique customer base will feel most comfortable with.

Track Your Call Source icon

Track Your Call Source

Help your marketing team by creating tracking numbers to monitor call origin.

Multilingual Capabilities icon

Multilingual Capabilities

Cater to all your customers with our English, Spanish, and French speaking agents.

Agent Script

Meet all your customers' needs with professional multilingual call answering support.

Agent Script screenshot
Smart Transfers icon

Smart Transfers

Ring multiple numbers at once to ensure callers always receive timely support.

Conditional Questions icon

Conditional Questions

Design your script flow around caller responses to gather necessary information.

Seamless Integrations icon

Seamless Integrations

Securely send data to your CRM, analytics system, or customer support software.

Reports

With just a few clicks, access the valuable information you need via custom call data reports.

Reports screenshot
By Numbers icon

By Numbers

Organize your report by phone number for statistics on a specific script or call type.

By Date & Time icon

By Date & Time

Sort important metrics by date to find insights on daily and monthly call volume.

By Tracking Number icon

By Tracking Number

See where calls originate with the "view by tracking number" functionality.

On-call Schedules

With a trained professional always available, your business will run smoothly and without unnecessary customer support interruptions.

On-call Schedules screenshot
Real-time Schedule icon

Real-time Schedule

Manage your schedule depending on availability without overlapping times.

Backup Contacts icon

Backup Contacts

Add backup contacts to on-call schedule shifts to ensure you never miss a call.

Notes icon

Notes

Let the agent know how to dispatch the call by adding unique instructions.

Collaboration

Providing the best service requires active collaboration. Boost overall productivity by collaboratively managing customer call follow up.

Collaboration screenshot
Users icon

Users

Create an unlimited users and route follow-up calls to their email inboxes.

Departments icon

Departments

Organize users by department for easy management and inbound call notifications.

Workflow Automation icon

Workflow Automation

Filter notifications to different users or departments based on script responses.

Mobile App

No matter the time of day, staying connected with your customers is easy with the LiveAnswer mobile application.

Mobile App screenshot
User Friendly icon

User Friendly

Take calls and messages anywhere with our mobile app. for Android and Apple.

Chat icon

Chat

Securely chat with employees without leaving the LiveAnswer platform.

Accessible icon

Accessible

Provide 24/7 customer support with an easy-to-use, seamless solution.

Stericycle helps enhance your patientcustomerbrand experience.

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