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Telephone Answering Platform

LiveAnswer

Messages

Always at your fingertips - instant access to both completed and ongoing messages in real-time anywhere.

Receive MMS Attachments

Provide callers the ability to send you image files that attach directly to their call information.

Live Call Monitoring

Watch in real-time as live agents are adding information to messages.

Team Collaboration with Notes

Provide explanations, instructions, or directions to team members by adding notes to a call.

Call Flow

Take full control over all aspects of your incoming call. With Call Flow you can build full automation into your call answering.

Automated Voices

Build and manage a completely autonomous call answering solution.

IVR Builder

Create a completely customized flow for your incoming calls.

Scheduled Routing

Route calls on certain days or exact times to ensure your calls get answered by the right people every time.

Contacts

Stay connected from anywhere. View and manage your contacts from a central location.

Easy Import

Bring in existing contacts or add them directly from your call list.

Communications History

View all incoming and outgoing calls placed between your number and the contact.

Social Profiles

Link social media profiles for quick access directly from your contacts page.

Numbers

Access an unlimited bank of local, toll-free, and vanity phone numbers for any of your business needs.

Choose Local or Global

Bring in existing contacts or add them directly from your call list.

Track Your Call Source

Help your marketing team by creating tracking numbers to help monitor call origin.

Multilingual Capabilities

Cater to all your customers with our English, Spanish, and French speaking agents.

Agent Script

Cater to all your customers with our English, Spanish, and French speaking agents.

Smart Transfers

Ring multiple numbers at once. If you can take the call, great! If not, our agents will take a message.

Conditional Questions

Design the flow of your script around the callers responses to gather the information you need.

Seamless Integrations

Send all data to your CRM, analytics system, or customer support software with secure 3rd-party integrations.

Reports

Gain clarity in just a couple clicks with custom call data reports.

By Numbers

Organize your report data by phone number for statistics on a specific script or call type.

By Date & Time

Need to know metrics for a specific date? Sort by date to find insights on daily and monthly call volume.

By Tracking #

Looking for analytics by call source? Sort by tracking number to see where your calls originate.

On-Call Schedules

Keep your business running smoothly. Ensure someone is always on call.

Real-Time Schedule

Set up your schedule depending on availability, without overlapping times.

Backup Contacts

Add backup contacts to your on-call schedule shifts to ensure you never miss a call.

Notes

Let the agent know how do you want the dispatch to be done by adding your own instruccions.

Collaboration

Boost productivity and collaborate with team members about customer call follow-up.

Users

Create an unlimited number of users and route the calls they need to address, right to their email inboxes.

Departments

Organize your users by department for easy management. Notify entire departments of new inbound calls.

Workflow Automation

Filter notifications to different users or departments based on a caller’s script responses.

Mobile App

Stay connected with your customers 24/7 with just a simple touch.

User Friendly

Take your calls and messages anywhere, any time with our mobile app for both Android and Apple users.

Chat

Chat with your employees without leaving the platform and trough our secure comunications platform.

Accessible

Make yourself reachable to every customer anywhere, 24/7.

We Are A Partner You Can Trust

HIPAA Compliant
Meaningful Use
AICPA SOC
PIPEDA Compliant
Trustwave
Learn More About Our Security

Stericycle helps enhance your patientcustomerbrand experience.

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