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Healthcare Answering Services

Deliver exceptional experiences 24/7
with healthcare answering services.

In the changing healthcare landscape, organizations must provide outstanding experiences to acquire new patients and promote physician and consumer loyalty. With our industry-leading agent services, you can ensure each patient interaction is exceptional.

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People

Highly-trained, healthcare-focused agents protect your brand 24/7 by becoming an extension of your organization.

Technology

Our strong technology infrastructure provide secure, state of the art, HIPAA-compliant healthcare call centers to help you connect with patients and optimize their experiences.

Expertise

Our professional services and workflow consulting expertise ensure your communications center is optimized to deliver the best experience, while also meeting operational goals.

Live Voice Appointment Scheduling

Patient experience experts support your brand and optimize appointment fill rates with scheduling system integration and real-time updates.

Physician Referral

Match callers to the best physicians based on their needs, increasing conversion rates and enhancing patient acquisition and retention programs.

Nurse Triage

Support your patient access and acquisition strategies. Partner with experienced, highly-trained nurses who use physician-approved guidelines to answer callers' medical questions.

Telephone Answering Services

Manage patient interactions any time of day with HIPAA-compliant services. With our 24/7 accessibility, patient calls are always promptly and professionally answered.

Telephone Reminders

Agents provide friendly telephone reminders to ensure appointments and classes aren’t missed, promoting patient health.

Post-discharge Services

Our trained experts follow up on post-discharge instructions and future appointments to help reduce readmissions and optimize care with satisfaction survey calls.

We Are A Partner You Can Trust

HIPAA Compliant
Meaningful Use
AICPA SOC
PIPEDA Compliant
Trustwave
Learn More About Our Security

Stericycle helps enhance your patientcustomerbrand experience.

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