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Answering Services

Build a better customer experience
with our 24/7 live agent services

Stericycle Communication Solutions’ answering services help businesses keep up with customer demand, all day, every day.

Call
Flow

Take full control over your incoming calls with an intuitive IVR (Interactive Voice Response) builder to create automated call answering.
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Answering
Service

Whether it’s through automation using our platform tools, or with the assistance from our live agents, you’ll never miss an incoming call.
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Virtual
Receptionist

Make your callers feel like they’re speaking to your in-office receptionists with highly-trained, virtual, live voice agents.
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Call
Center

Dedicated live agents that can help your answer, sell and dispatch inbound and outbound calls.
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Healthcare
Answering Services

With our industry-leading agent services, you can ensure each patient interaction is exceptional.
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  • Expand your business instantly with customizable phone support.

    Access all your notifications in real-time using our desktop portal and mobile application.

  • Expand your business instantly with customizable phone support.

    Route your incoming calls to multiple scripts and employees with our call flow builder.

  • Expand your business instantly with customizable phone support.

    Create contacts from your incoming callers and manage your contacts in one central location.

  • Expand your business instantly with customizable phone support.

    Utilize an unlimited bank of local and toll-free numbers for any of your business needs.

  • Expand your business instantly with customizable phone support.

    Customize scripts with our drag and drop interface to collect the information needed from incoming calls.

  • Expand your business instantly with customizable phone support.

    Utilize an unlimited bank of local and toll-free numbers for any of your business needs.

  • Expand your business instantly with customizable phone support.

    Customize scripts with our drag and drop interface to collect the information needed from incoming calls.

  • Expand your business instantly with customizable phone support.

    Work together and ensure quick customer resolution by routing messages, call notes, and real-time chat.

  • Expand your business instantly with customizable phone support.

    Keep track of call data by creating custom and convenient reports.

How It Works
Sign up and set up LiveAnswer in minutes.
Sign Up

The process is simple, no credit card required and no long-term contracts.

Select your number

Select a new local or toll-free number for your incoming calls.

Create a script

Customize your agent script to control how you want your calls answered.

Never miss a call

Focus on your priorities while utilizing the benefits of our revolutionary answering service platform.

Our Agents

Provide your customers with 24/7 support with our professionally trained, multilingual agents and never miss a call again.

Quality of Service

You’ll always have access to an experienced customer support staff to help you work through any of your answering service needs.

Customization

Take full control over your call answering script, manage who sees new incoming calls and messages and make account changes instantaneously.

Workforce

Invite users and organize teams to help collaborate and manage messages from your callers. Create filters for calls based on script responses.

The LiveAnswer Platform

Empowering the customer with
a self-service, communications platform.

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  • MD Clarity

    “Thanks to LiveAnswer smaller practices can have the same capability as a large hospital at a very affordable price point."

    Michael Albainy, CEO & Founder

How We Service
Specific Industries

The LiveAnswer platform can be custom-tailored to match the needs of your business. From inbound and outbound sales, to medical practices and financial institutions, our features can be utilized to accommodate any industry.

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We Are a Partner You Can Trust

HIPAA COMPLIANT
MEANINGFUL USE
AICPA SOC
PIPEDA COMPLIANT
TRUSTWAVE
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Stericycle helps enhance your patientcustomerbrand experience.

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