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Your cause is our top concern. Acting as an extension of your brand, our highly trained call center agents ensure the best donor experience while always striving for a first call conversion. By listening and engaging directly with customers and donors through multiple channels, we have the unique ability extend your reach, develop lasting relationships, and deliver meaningful results.

Inbound Fundraising

Inbound Fundraising

Our fundraising program develops, plans, and executes on key engagement paths in order to drive higher donations.

Mission Education

Mission Education

With strategic scripting and expert training, our team expertly communicates with your donors and fosters ongoing loyalty.

Donor Experience

Donor Experience

By mapping out your donor journey, we create valuable, repeatable experiences that deliver measurable results.

Front of Line Service

Front of Line Service

Our service provide high touch, immediate engagement, ensuring your valuable donors receive exceptional experiences.

We Guarantee

Delivering on your mission and business goal is our ongoing focus.
By leveraging our proven donor engagement and retention strategies, we enhance your donor experience by:

Making it easy
Adding value
Personalizing their experience
Providing anytime, anywhere access

Dedicated Agent Support

Our multilingual agents are trained to reflect your organization and messaging, providing a seamless donor experience. With extensive fundraising and customer service training, our agents truly understand the cost per acquisition. We always aim for the largest conversion on the first call, maintaining a pleasant gifting experience for every donor.

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PCI-DSS compliant

All credit card and personally identifiable donor information is captured, processed, and transmitted using industry standard security provisions.

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Fully registered

We are registered in all states for fundraising.

  • The support and training at our branch has been amazing. Wonderful mentors with years of experience and key tools.

    Thy Nguyen, Customer Experience Supervisor

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  • I believe we are ALL experts in what we do and we are lucky to also enjoy it.

    Sharon Brown, Team Lead, 6 years with the organization

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Our Support Tools

We’ve invested in the tools and technologies that enable us to seamlessly amplify your donor experience.

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Multichannel Donor Engagement
We ensure a seamless experience across all channels including website, phone, and email.
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Our self-service program identifies donors using their mobile device and provides an option to interact through that device.
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Direct Mail Strategy
We create a personalized connection and make it easy for direct mail donors to know how to support your cause.
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Monthly Programs
We inform monthly donors of the difference their donations make, ensuring their impact is easily understood.
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Donor Thank You Programs
Our strategic thank you program creates lasting connections and gathers impactful donor information.

What Our Customers Say

  • "The team at FineLine is a seamless extension of our member support department here at the ASPCA. Their commitment to our mission is evident in their professional and courteous interactions with our donors. FineLine is a highly valued partner in our efforts to strengthen relationships with our large group of members!"

    Director of Donor Stewardship, Animal services organization

  • "We decided that we had to make a change and that's when we turned to FineLine. We asked the question, ‘Can you help us eliminate the disconnects, manage the smooth flow of inbound unsolicited donations, and to be able to do that on a 24 hour a day basis?’ It's been about 10 years now and we are absolutely thrilled with the results. We have seen long-term impact with our inbound fundraising. It's grown annually. We don't have that problem of disconnected phone calls anymore.”

    George Hood, Salvation Army

Stericycle helps enhance your donors' experience.

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