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We are intake triage experts who serve as an extension of your personal injury law firm. We treat every caller as a potential case. Your intakes always receive the empathy, consistent professionalism, and total focus they deserve.

With more than 17 years of industry experience, our specialists have secured millions of intakes for clients. Our intake process is customized according to your firm’s criteria, allowing us to quickly identify and prioritize opportunities and enabling you to focus on signing the high-value cases that drive your business.

More than 2.8 million calls converted into potential cases

95%

Answer rate

85%

or better quality standard for all intake specialists

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What We Do

Our expert call center and live voice support is more than just an answering service.

We use custom scripts based on your law firm’s intake criteria to expertly drive multi-channel inbound and outbound communications and serve as a seamless extension of your business.

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Legal Intake Service
Our intake specialists are available to take your law firm’s calls any time of day. We professionally manage your intake needs while enhancing clients' satisfaction.
After-hours Intake Service icon
After-hours Intake Service
Potential clients may reach out at any time of day. Never miss another potential case with our around-the-clock, holiday, and after-hours intake service.
Outbound Intake® icon
Outbound Intake®
With our Outbound Intake®, we’ll call your potential clients to retrieve their important case information beyond just names and telephone numbers.
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Chat
We convert chat or web form inquiries into cases by contacting potential clients and completing an intake. We seamlessly integrate with many chat providers.
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Bilingual Support
Our bilingual intake specialists receive rigorous training, ensuring your Spanish-speaking demographic is promptly and professionally supported.
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Software Integration
We integrate with a number of case management platforms and software programs, creating a more seamless experience for your clients and business.
Our Experience

Our Experience

Stericycle's Legal Intake Professionals was founded as and remains entirely focused on legal intake. To date, our intake specialists have completed more than two million intakes.

Cases We Handle

Cases We Handle

Our legal intake specialists handle calls regarding auto accidents, slip and falls, medical malpractice, pharmaceutical injury, nursing home abuse, workers’ compensation, and more.

Our Pricing

Our Pricing

Volume-based pricing plans ensure you only pay for the services you use. With our telephone answering support, you won’t miss another valuable opportunity.

Results and Experience

We are the best at what we do: securing new clients for law firms just like yours. With proven legal support services, your administrators, investigators, and office staff can focus their talent on casework while we focus on taking and processing your calls.

24/7 Support

24/7 Support

Our legal call answering service ensures your business never misses a valuable interaction. We provide expert support all day, every day.

Agent Training

Agent Training

Our legal-specific agents undergo rigorous training. We always provide the empathy, consistency, and professionalism you deserve.

Client Focused

Client Focused

We record and provide every call answered by our team to ensure accuracy, professionalism, and attention to detail.

Script & Protocol Control

Script & Protocol Control

Our custom scripts and protocols seamlessly mirror your law firm’s intake criteria and allow us to serve as an extension of your intake team.

Live Call Transfer

Live Call Transfer

We connect qualified callers to your firm's representatives, send email notifications for every intake, and provide expert support to your clients until the transfer is made.

Message Prioritization

Message Prioritization

We answer, triage, and prioritize your injury law firm’s calls, chats, and website form submissions as accurately and quickly as possible.

What Our Customers Say

  • “I wanted you to be aware of how impressed I was with your representative, who took the initial call. This was a very challenging/difficult caller; she maintained her composure and provided me with some vital background info in a clear and concise manner. Very much appreciated. Please make sure her supervisor and manager are made aware of our appreciation of her service.”

    Steve Singleton, Allen & Allen, VA

  • "Hardly anyone ever left us a voicemail after hours, but in the very first week we used LIP, we signed up a case that paid for their services for the year. Now, we average two to four new cases per week that can be attributed to calls taken after normal business hours."

    Carter Mario, Carter Mario Injury Lawyers, Hartford CT

  • "For those of you who believe you don’t get any quality cases after hours, I received a multi-million dollar wrongful death lawsuit case at 9:30 p.m., which I fully attribute to LIP’s seasoned intake specialists."

    William Berg, Berg Injury Lawyers, San Francisco - Sacramento, CA

  • "I had a ‘good’ service, now I have a ‘GREAT’ service. And it’s worth every penny. Finally 24/7 actually means 24/7."

    Chad Dudley, Dudley DeBosier Injury Lawyers, Baton Rouge - New Orleans, LA

  • "Frustrated with trying to make a local service work, we had all but given up. LIP was the answer we were looking for. Legal Intake Professionals gives me the confidence I need to advertise after normal business hours."

    Ed Bernstein, Bernstein & Associates, Las Vegas, NV

  • "Far superior to any answering service we’ve tried in the past. LIP gets the right information to our investigators quickly and efficiently."

    Jerry Parker, Parker & Waichman, New York, NY

Stericycle helps enhance your clientcustomerbrand experience.

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