With over 25 years of experience in the home health and home care industries, agency locations nationwide trust Stericycle Communication Solutions to compassionately manage their answering services, ensuring on-call providers can focus on what they do best: administer care. With our reliable, around-the-clock availability, you can maximize operational efficiencies and rest assured that patient and/or customer inquiries and needs are properly addressed.
We treat your patients and/or customers with the same respect and care you do. Telephone answering protocols and messaging can be adapted to reflect your brand’s values and procedures, providing a seamless, brand-enhancing experience. Our services can also help measure and determine your durable medical equipment installers’ adherence to appointment times and setup protocols, ultimately safeguarding your organization’s key objectives.
Knowledge matters. Our expert call center agents are equipped with healthcare specific training, certifications, and experience, ensuring your organization always provides exceptional support. By customizing our scripting and work flows, you can rest assured that every interaction we manage on your behalf positively reflects your brand values and strives for your key objectives.