Not all interactions are alike – some require special care and compassion. This is particularly true of grieving families who contact your funeral home or business in the death care profession. No matter the time of day, these calls must receive dedicated, empathetic support. Directors' Choice, Stericycle Communication Solutions’ funeral home telephone answering service, ensures every call is answered.
Our industry-leading funeral home call answering service ensures your business never misses a valuable interaction.
Script & Protocol Control
Easily access and customize the scripts and protocols our agents utilize to seamlessly support your important calls.
Death care-specific training is provided to every Stericycle Directors’ Choice agent that represents your business.
Our agents stay on the phone with your grieving families until the funeral director is available to provide expert support.
Instantly take control over your call answering script, account information, and incoming calls and messages accessibility.
Overnight Message Prioritization
You determine which calls should receive live, funeral director support and which we should take a message for.
The Directors’ Choice Platform
By combining best-in-industry agents with leading-edge technology, we’re able to deliver seamless, funeral home quality service.
I am single owner of a small funeral home with a part time secretary. Directors Choice lets me get away, knowing that my clientele will be taken care of with respect and dignity. I would recommend this service to any funeral home regardless of size. It’s been a pleasure working with you.
Larry Little, Mullican-Little Funeral Home – Bells, Texas
Dedicated Agent Support
Our dedicated call center and live-voice services expertly and empathetically serve funeral homes and death care businesses. You can rest assured knowing each and every call will receive unparalleled support from agents who solely serve the funeral and death care profession. Urgent calls receive special consideration and attention from our specially-trained agents, and your overnight messages are prioritized to enable a timely response.