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Not all interactions are alike – some require special care and compassion. This is particularly true of grieving families who contact your funeral home or business in the death care profession. No matter the time of day, these calls must receive dedicated, empathetic support. Directors' Choice, Stericycle Communication Solutions’ funeral home telephone answering service, ensures every call is answered.

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24/7 Support

Our industry-leading funeral home call answering service ensures your business never misses a valuable interaction.

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Script & Protocol Control

Easily access and customize the scripts and protocols our agents utilize to seamlessly support your important calls.

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Agent Training

Death care-specific training is provided to every Stericycle Directors’ Choice agent that represents your business.

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Call Transfer

Our agents stay on the phone with your grieving families until the funeral director is available to provide expert support.

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Family Focused

Instantly take control over your call answering script, account information, and incoming calls and messages accessibility.

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Overnight Message Prioritization

You determine which calls should receive live, funeral director support and which we should take a message for.

The Directors’
Choice Platform

By combining best-in-industry agents
with leading-edge technology,
we’re able to deliver seamless,
funeral home quality service.

Learn More About the Platform
  • I am single owner of a small funeral home with a part time secretary. Directors Choice lets me get away, knowing that my clientele will be taken care of with respect and dignity. I would recommend this service to any funeral home regardless of size. It’s been a pleasure working with you.

    Larry Little, Mullican-Little Funeral Home – Bells, Texas

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Dedicated Agent Support

Our dedicated call center and live-voice services expertly and empathetically serve funeral homes and death care businesses. You can rest assured knowing each and every call will receive unparalleled support from agents who solely serve the funeral and death care profession. Urgent calls receive special consideration and attention from our specially-trained agents, and your overnight messages are prioritized to enable a timely response.

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We Guarantee

A live agent will always answer your calls
Calls are answered in three rings or less
Quick dispatch occurs within 15 minutes or less
We will never miss a first call

Your Families' Experience.

Request a Demo