Not all interactions are alike – some require special care and compassion. This is particularly true of grieving customers who contact businesses in the funeral or death care industry. No matter the time of day, these calls must be met with dedicated, empathetic support. Directors' Choice, Stericycle Communication Solutions’ dedicated funeral home telephone answering services, helps ensure no call goes unanswered.
With Directors’ Choice, you can rest assured knowing each and every call will receive unparalleled support from agents who are solely dedicated to serving the funeral and death care industry. We use your custom scripts and protocols to take care of families just as you would – with compassion, expertise, and patience.
First notice of loss (FNOL) calls receive special consideration and attention from our highly-trained, dedicated funeral industry agents. Our Directors' Choice call center even queues the noncritical calls you miss overnight, prioritizing the most pressing messages to ensure a timely, caring response in the morning.
Even the busiest funeral directors can access to the information they need with our funeral home software, the DC to Go mobile application. DC to Go is cell phone and computer optimized, making information available anytime, anywhere. Families can also quickly access the support they need with a web chat feature that can be quickly integrated into your website.
We have invested in the training and technology to ensure our dedicated agents are the best in the business. Our multilingual agents exclusively work within the funeral and death care industry and receive hands-on training within a funeral home. We treat every interaction with the same respect and values your business upholds, and will go out of rotation to ensure your critical first notice of loss calls receive the dedicated support they deserve.
Every family that calls your organization deserves compassion, care, and expert support. A partnership with Stericycle Communication Solutions: