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Service Overview

Deathcare Early Alert Messaging

Providing compassionate, professional experiences is at the core of our funeral home answering services. When we receive a first call on your behalf, we send your funeral director an immediate notification of the interaction, giving them valuable time to prepare for the call. Learn more below!

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Stericycle Communication Solutions’ early messaging solution is designed to complement your answering services – 24/7/365. Your funeral directors will receive an instant notification the moment a first or urgent call is validated.

  • Information Triage
    Our agents receive the incoming first or urgent call. Once the call type is identified, we capture the information your protocols deem necessary.
  • Immediate Notification
    During triage, a text notification is automatically sent to the on-call funeral director, alerting them that a first or urgent call is in progress.
  • Detailed Information
    Upon call completion, it is dispatched to the on-call funeral director per your unique account instructions.
  • Flexible Support
    We work with you to ensure our support seamlessly meets the unique needs of your business and funeral directors.