For full functionality of this page it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser Commercial Call Center - Stericycle Communication Solutions
https://www.stericyclecommunications.com/wp-content/uploads/2016/10/CommunicationSolutions-CaseStudy-CallCenter-Commercial.png
Case Study

Commercial Call Center

Learn how this small, e-commerce company utilizes Stericycle Communication Solutions' to handle orders and inquiries quickly, ecalating complex questions about specific product, warranties, and returns back to the BillyTheTree staff only when necessary.

Download

Results included:

  • Fewer sales are being lost with the 24/7 phone order processing capability
  • Customer complaints about the inability to reach the company have been cut by 50%
  • Call escalations are beneficial to customers, even though they do not always receive immediate answers to their questions