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September 24, 2018

3 Myths Surrounding Legal Answering Services

We live in a time where people want prompt answers to their questions. Utilizing a legal answering service within your law firm can eliminate the …

August 17, 2018

Make Every Legal Intake Opportunity Matter

Is your firm unable to answer calls 24/7? Does your firm struggle to efficiently gather information from clients? Is prioritizing calls for effective follow-up easier …

July 17, 2018

4 Ways Your Law Firm Can Benefit from Answering Services

As an attorney, your day is full of endless to-dos including appearing in court, gathering potential evidence, meeting with clients, and drafting legal documents. Answering …

July 04, 2018

Maximizing your Legal Intake Service Return on Investment

When it comes to legal intake, every law firm chooses to approach it in a unique way. Some firms keep the entire process in house, …

May 09, 2018

Borrow Communication Best Practices from Other Industries

When crafting your communication strategy, do you stop to think about how your customers interact with other industries? If not, this is an important step …

April 27, 2018

Does Your Law Firm Make These Common Call Answering Mistakes?

When you pick up the phone to contact a business, you expect your call to receive prompt, focused support. Potential law clients feel the same. …

March 19, 2018

Do I Need a Legal Intake Service?

What do “normal” business hours really mean? With virtual consumerism on the rise, people expect service 24/7. Now more than ever, traditional nine-to-five office hours …

February 23, 2018

Four Reasons Your Law Firm Needs a Legal Intake Partner

Providing top-notch client access and support is likely at the top of your law firm’s priority list. However, it’s also a priority for many of …

September 29, 2017

Three Ways to Prepare Your Contact Center for Future Consumer Engagement

Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …