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March 21, 2018

Why You Need Consumer-Enabled Patient Experiences

In a fiercely competitive healthcare space, patients have more options than ever for their healthcare needs. As such, offering great medical service is no longer …

March 14, 2018

5 Reasons to Use Text Messaging to Reach Your Patients

Technology trends are constantly shifting, and staying current means your healthcare organization must evolve with the latest technology. And if you don’t, you could risk …

March 05, 2018

Patients Value Text Message Engagement

The communication preferences of patient populations are constantly evolving. But as more young patients take over their healthcare journeys – and even step in to …

August 10, 2017

Call Centers Create Loyalty. Here’s How.

Does your organization have a patient loyalty strategy? If not, it may be time to build one. It’s necessary to identify what resources will most …

July 27, 2017

Boost Revenue with Patient Engagement Technologies

In today’s healthcare space, patient engagement is a familiar term. But patients’ and health systems’ definitions and expectations of ‘patient engagement’ have historically differed. Now …

June 27, 2017

Patients Want to Be Involved; Take Advantage!

Today’s patients are more involved in their health than ever before, with one in six using a wearable or related health app to track their …

June 21, 2017

Top 7 Things You Don’t Realize About a Healthcare Answering Service:

When a potential or existing patient calls your practice, your accessibility has a tangible impact on your bottom line. While this concept seems simple to …

June 20, 2017

Reduce Your No Show Rate By 54% With This Simple Step

The days of sending post card reminders for medical appointments are long gone. Technology has advanced, consumer behavior has changed, and patient expectations have evolved. …

June 09, 2017

Want Greater Patient Loyalty? Be Consistent.

According to Salesforce, 73 percent of consumers are extremely or somewhat likely to switch brands if a company provides inconsistent levels of service. And it’s …

June 07, 2017

Connecting With Patients in a Meaningful and Customized Way

Patients want to be communicated with on their terms, but they also want meaningful and customized communication. Every communication you send should be customized not …

Reaching Patients Where They Are

Today’s world is one of instant gratification: consumers have all the apps, information, and communication methods that they need right at their fingertips. Smartphones have …

April 18, 2017

When Do Patients Expect Healthcare Engagement? Before, During, and After an Appointment

At any given time, only about 15 percent of the population can be considered a patient while the other 85 percent operates as a consumer. …