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March 23, 2017

Healthcare Consumerism Drives Personalized Patient Experiences

With differing health needs, communication preferences, and previous healthcare experiences, there is no arguing that every patient is unique. However, many healthcare organizations’ marketing and …

March 14, 2017

Appointment Reminders: Going Beyond the Text Message

Patients and providers alike recognize that technology is changing and shaping the way healthcare is perceived. More patients are actively involved with new technologies like …

March 11, 2017

5 Reasons You Should Consider an Automated Appointment Reminder System

Appointment reminders are something that healthcare providers continue to struggle with. Many practices still send appointment reminders manually, leaving their front desk staff to juggle …

February 28, 2017

True or False: Online Reviews Support Patient Acquisition Efforts

Do online reviews support your healthcare organization’s patient acquisition efforts? The answer is simple: yes. Healthcare organizations that reply to online reviews in a professional …

February 13, 2017

10 Steps to Surviving – And Succeeding – At #HIMSS17

In just a few short days, health professionals from around the globe will converge in Orlando, Florida for the 2017 HIMSS Annual Conference & Exhibition. …

February 10, 2017

Enhance Your Workforce Environment by Avoiding the Quit & Stay Phenomenon

Making work a place people want to be can seem like a daunting task, however, creating an engaging company culture can do just that. Shari …

February 07, 2017

Office Visits Begin Online. Is Your Digital Experience Meeting Patient Expectations?

For many consumers, the process of purchasing goods and services doesn’t begin in an actual store – it begins online. The same can be said …

February 01, 2017

Consumers Crave Mobile-friendly Communications – Patients Do, Too

Patients are deciding where they will take their healthcare needs more than ever before. One main factor in this new decision making process is the …

January 30, 2017

The Healthcare Chasm: Patients or Consumers?

What do you call the people who go to the doctor and use your healthcare system? Are they patients or consumers? Regardless of your answer, …

January 20, 2017

Strengthen Business Relationships with How to Say Anything to Anyone

Communicating in the workplace is one of the most crucial aspects of business – but can also be the most awkward if we don’t have …

December 01, 2016

2017: The Year of Texting

It feels like just yesterday we were talking about 2016 being the year of the digital health boom and EHR/patient portal adoption, and in hindsight, we hit the nail on the head.

November 20, 2016

Reduce Your Patient No-Shows—Realize Results

Does this ever happen to you? Your morning starts with a completely packed schedule but by noon, your calendar looks like Swiss cheese, with a …