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April 19, 2018

Customer Experience Spring Cleaning Tips

It’s that time of year! There’s something about the warming weather and blossoming flowers that makes us notice the messes we ignored over the long …

April 16, 2018

Four Ways to Protect Your Franchise’s Brand

Whether you’re a franchisor or a franchisee, one of your main concerns is protecting your brand name. One poor customer experience can diminish your brand …

March 22, 2018

Is your business or franchise getting the calls you want?

Today, businesses are getting more calls than ever.  With robocalls and telemarketing companies growing more advanced, small businesses, franchise locations, and organizations of all shapes …

June 21, 2016

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree …

April 13, 2016

Coaching and Developing Effective Employees

Empowering employees can be difficult, especially when schedules are hectic, deadlines are tight, and other responsibilities take precedence. But according to Shari Harley, founder and …

March 08, 2016

Where Did My Customers Go? Get More Customers. Keep More Customers.

Customers are the bread and butter of any business. But many companies neglect to provide outstanding service to their existing customers – making them more …

February 08, 2016

Better Business Communications: How to Say Anything to Anyone

Business communications and working relationships aren’t always comfortable, but that doesn’t mean they need to be difficult. In establishing expectations and building a sense of …

January 15, 2016

Welcome 2016. Welcome the New Customer Experience

As we rang in 2016, many of us set new goals to conquer. Some are similar to goals we’ve set over the last several years …

November 03, 2015

How a Virtual Receptionist can Provide Real Service

Nothing beats the experience of having a person greet you when you walk in the door of an office or call on the phone. And …

October 13, 2015

Making that First Touchpoint Count

First impressions can make all the difference. As a consumer, you want your purchasing experience to not only be pleasant, but easy. Customers should be …

September 25, 2015

Property Managers and Real Estate Agents: Take Back Control of Your Schedules!

Remember the days of stationary phones with no answering machines, when people could only expect to reach you at a specific location at specific hours? …

September 03, 2015

Why Your Call Center Needs to do More than Just Answer the Phone

If your commercial business relies on a call center—for inbound inquiries, appointment setting, customer service, or billing questions—having someone available to answer the phone is …