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2017: The Year of Texting

It feels like just yesterday we were talking about 2016 being the year of the digital health boom and EHR/patient portal adoption, and in hindsight, we hit the nail on the head.
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June 21, 2016

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree …

May 31, 2016

Patients Want Online Appointment Scheduling

…And They’ll Choose Providers Who Offer It Over Those Who Don’t. We live in a society that values ease of access. Need to book travel? …

May 16, 2016

For Millennials, the Name of the Game is Change

The largest generation in the United States (outnumbering boomers by 7.7 million) and one with tremendous purchasing power, millennials are driving unprecedented change in healthcare. …

April 29, 2016

No. We Don’t Have an App for That.

People often ask if there’s an InQuicker or PatientPrompt app. Our answer is a simple one (“no”), but the reasoning behind our web-based (versus app-based) …

April 14, 2016

The Power of Appointment Reminders Best Practices

Getting patients to show up and pay attention to communications is difficult. We live in a noisy world, where seemingly countless text messages, emails and …

April 13, 2016

Coaching and Developing Effective Employees

Empowering employees can be difficult, especially when schedules are hectic, deadlines are tight, and other responsibilities take precedence. But according to Shari Harley, founder and …

April 01, 2016

We’re Focused on Integration in More Ways Than One

Our team spends a lot of time talking about integration. After all, when the health systems and hospitals we partner with want to deliver a …

March 28, 2016

No-Shows? No Problem.

Chances are, you know it better than anyone: No-shows can have a significant impact on your bottom line, because a missed appointment means that your …

Selling Your Funeral Home Services in Seven Steps

Superb service speaks for itself – especially in the funeral profession. More often than not, potential customers are under heightened stress and suffering emotional turmoil. …

March 14, 2016

The Power of Text to Win Against Chronic Disease

In a recent Harvard Business Review article titled “Technology Is Helping Shape the Future of Healthcare,” chronic disease takes center stage – its costs (7 …

March 08, 2016

Where Did My Customers Go? Get More Customers. Keep More Customers.

Customers are the bread and butter of any business. But many companies neglect to provide outstanding service to their existing customers – making them more …

February 19, 2016

Meet the Alpha Daughter

What do Uber, Shazam and Facebook – three of the most popular apps on the iTunes Apple Store – have in common? Each provides immediate …