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September 05, 2018

A World Without Automated Appointment Reminders

Imagine a world without appointment reminders. No-show rates are higher than ever, in-house staff is inefficient because they are spread too thin, and missed opportunities …

August 27, 2018

Creating Customer Experiences That Count

You’ve probably heard the saying “the customer is always right” more times than you can count – but do you give that phrase the full …

August 17, 2018

Make Every Legal Intake Opportunity Matter

Is your firm unable to answer calls 24/7? Does your firm struggle to efficiently gather information from clients? Is prioritizing calls for effective follow-up easier …

August 14, 2018

Establishing Efficiency in Your Healthcare Organization

The world is more digitally-inclined than ever. With Americans checking their phones 80 times a day, it should come as no surprise that patients who …

August 13, 2018

4 Misconceptions You May Have About Answering Services

There are many misconceptions surrounding answering services– including if they can help businesses at all. The truth is that answering services can positively transform the …

August 09, 2018

Why Leverage a Communication Partner?

Looking to increase your revenue and customer loyalty? Outsourcing calls is just one way to accomplish this. Many businesses opt to manage communications in-house because …

August 07, 2018

3 Ways Technology Is Transforming the Nonprofit Industry

Technology has transformed the way people shop for clothes, pick stock options, and choose a movie. So, it’s no surprise that technology has impacted the …

July 31, 2018

3 Benefits of Appointment Reminders

Technology is advancing at a rapid rate, and healthcare organizations should use these advancements to their advantage. Appointment reminders are one technology that is helping …

July 24, 2018

The Rise of the Digital Patient

Like many commercial businesses, Starbucks understands how important online ordering is to modern customers. Of the 75 million customers that visit Starbucks locations each month, …

July 17, 2018

4 Ways Your Law Firm Can Benefit from Answering Services

As an attorney, your day is full of endless to-dos including appearing in court, gathering potential evidence, meeting with clients, and drafting legal documents. Answering …

July 10, 2018

4 Ways to Improve Donor Loyalty

With more robust communication technology available and growing commonplace across other industries and businesses, donor journeys have changed. Today, donors expect the nonprofit organizations they …

July 04, 2018

Maximizing your Legal Intake Service Return on Investment

When it comes to legal intake, every law firm chooses to approach it in a unique way. Some firms keep the entire process in house, …