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April 18, 2017

When Do Patients Expect Healthcare Engagement? Before, During, and After an Appointment

At any given time, only about 15 percent of the population can be considered a patient while the other 85 percent operates as a consumer. …

April 05, 2017

How Consumerism Changes The Patient Journey

Even if the distance is relatively short, moving from one home to another can greatly affect a family’s schedules and daily interactions. Such was the …

March 11, 2017

5 Reasons You Should Consider an Automated Appointment Reminder System

Appointment reminders are something that healthcare providers continue to struggle with. Many practices still send appointment reminders manually, leaving their front desk staff to juggle …

January 30, 2017

The Healthcare Chasm: Patients or Consumers?

What do you call the people who go to the doctor and use your healthcare system? Are they patients or consumers? Regardless of your answer, …

November 20, 2016

Reduce Your Patient No-Shows – Realize Results

Does this ever happen to you? Your morning starts with a completely packed schedule but by noon, your calendar looks like Swiss cheese, with a …

January 15, 2015

Appointment Scheduling – a Linchpin of Patient Satisfaction

It’s important to be mindful that the patient experience encompasses much more than a clinical outcome. This is not to diminish the importance of clinical …