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August 10, 2017

Call Centers Create Loyalty. Here’s How.

Does your organization have a patient loyalty strategy? If not, it may be time to build one. It’s necessary to identify what resources will most …

July 27, 2017

Boost Revenue with Patient Engagement Technologies

In today’s healthcare space, patient engagement is a familiar term. But patients’ and health systems’ definitions and expectations of ‘patient engagement’ have historically differed. Now …

June 27, 2017

Patients Want to Be Involved; Take Advantage!

Today’s patients are more involved in their health than ever before, with one in six using a wearable or related health app to track their …

June 20, 2017

Reduce Your No Show Rate By 54% With This Simple Step

The days of sending post card reminders for medical appointments are long gone. Technology has advanced, consumer behavior has changed, and patient expectations have evolved. …

June 09, 2017

Want Greater Patient Loyalty? Be Consistent.

According to Salesforce, 73 percent of consumers are extremely or somewhat likely to switch brands if a company provides inconsistent levels of service. And it’s …

June 07, 2017

Connecting With Patients in a Meaningful and Customized Way

Patients want to be communicated with on their terms, but they also want meaningful and customized communication. Every communication you send should be customized not …

Reaching Patients Where They Are

Today’s world is one of instant gratification: consumers have all the apps, information, and communication methods that they need right at their fingertips. Smartphones have …

April 05, 2017

How Consumerism Changes The Patient Journey

Even if the distance is relatively short, moving from one home to another can greatly affect a family’s schedules and daily interactions. Such was the …

March 26, 2015

3 Reasons to Rely on Call Center Journey Management Services

When it comes to employee safety, it’s important to be proactive. Putting a process in place and executing a risk-mitigation strategy is always better than …

March 04, 2015

4 Ways Funeral Directors Can Better Manage Time with Technology

As a funeral service professional, you have a lot of demands on your time. It does not matter what size your staff is – it …

February 18, 2015

Reliable Alarm Monitoring: Top 3 Reasons to Trust a Call Center

Nearly every industry benefits from working with a professional call center, but the oil and gas sector, in particular, has come to rely on call …

January 22, 2015

Population Health Management Gets Creative

One concept that represents a major shift in the way that health system executives think about healthcare delivery is population health management. Accountable care organizations (ACOs) …