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April 05, 2017

How Consumerism Changes The Patient Journey

Even if the distance is relatively short, moving from one home to another can greatly affect a family’s schedules and daily interactions. Such was the …

March 26, 2015

3 Reasons to Rely on Call Center Journey Management Services

When it comes to employee safety, it’s important to be proactive. Putting a process in place and executing a risk-mitigation strategy is always better than …

March 04, 2015

4 Ways Funeral Directors Can Better Manage Time with Technology

As a funeral service professional, you have a lot of demands on your time. It does not matter what size your staff is – it …

February 18, 2015

Reliable Alarm Monitoring: Top 3 Reasons to Trust a Call Center

Nearly every industry benefits from working with a professional call center, but the oil and gas sector, in particular, has come to rely on call …

January 22, 2015

Population Health Management Gets Creative

One concept that represents a major shift in the way that health system executives think about healthcare delivery is population health management. Accountable care organizations (ACOs) …

November 18, 2014

The Communication Hub

Our Communication Hub, People and Culture Give you Unique Value What makes Stericycle Communication Solutions better than the many other call center service providers out …

November 01, 2014

Mobile Health Technology Doesn’t Necessarily Grow Patient Engagement

Personal digital technologies offer tremendous potential in terms of increasing patient access to care and patient engagement. The challenge is converting potential to actual results. …

October 22, 2014

Patients As Consumers

Hospitals Prove Commitment to Patient Engagement with Meaningful Use Investments According to a 2013 article in U.S. News & World Report’s Hospital of Tomorrow forum …

November 06, 2013

BYOD is Becoming the Norm in Healthcare. What Are the Organizational Impacts?

Tablets, smart phones and laptops are used by at least two-thirds of medical professionals in the United States every day, according to Forrester’s Q2 2012 …

September 09, 2013

Final HIPAA Compliance Deadline Is September 23rd

The deadline looms for the new HIPAA omnibus final rule compliance.  By September 23, 2013, all healthcare providers, hospitals, health plans, other entities and businesses …

August 29, 2013

Tailor Your Contact Center To Cater To Generational Communication Preferences

While we’re cautious not to paint with too broad of a brush, the fact of the matter is that communication preferences often fall along generational …