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April 19, 2018

Customer Experience Spring Cleaning Tips

It’s that time of year! There’s something about the warming weather and blossoming flowers that makes us notice the messes we ignored over the long …

April 16, 2018

Four Ways to Protect Your Franchise’s Brand

Whether you’re a franchisor or a franchisee, one of your main concerns is protecting your brand name. One poor customer experience can diminish your brand …

April 03, 2018

How Prepared Is Your Funeral Home?

Any business can be impacted by a disaster or crisis, even funeral home and deathcare establishments. No matter the circumstance, it’s critical that you’re always …

March 22, 2018

Is your business or franchise getting the calls you want?

Today, businesses are getting more calls than ever.  With robocalls and telemarketing companies growing more advanced, small businesses, franchise locations, and organizations of all shapes …

March 19, 2018

Do I Need a Legal Intake Service?

What do “normal” business hours really mean? With virtual consumerism on the rise, people expect service 24/7. Now more than ever, traditional nine-to-five office hours …

February 23, 2018

Four Reasons Your Law Firm Needs a Legal Intake Partner

Providing top-notch client access and support is likely at the top of your law firm’s priority list. However, it’s also a priority for many of …

October 26, 2017

Top Trends to Win In the Funeral Home Profession

You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …

September 29, 2017

Three Ways to Prepare Your Contact Center for Future Consumer Engagement

Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …

September 25, 2017

7 Things You Should Look for in an Answering Service

Did you know that missed or unanswered phone calls can result in lost revenue? But for many business owners and organizations, being available 24/7 isn’t …

August 10, 2017

Call Centers Create Loyalty. Here’s How.

Does your organization have a patient loyalty strategy? If not, it may be time to build one. It’s necessary to identify what resources will most …

June 09, 2017

Want Greater Patient Loyalty? Be Consistent.

According to Salesforce, 73 percent of consumers are extremely or somewhat likely to switch brands if a company provides inconsistent levels of service. And it’s …

October 03, 2016

Preparing for Flu Season

As a healthcare provider, informing your patients about the importance of flu shots and when and how to get them is an important part of …