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October 03, 2016

Preparing for Flu Season

As a healthcare provider, informing your patients about the importance of flu shots and when and how to get them is an important part of …

September 28, 2016

Top 3 Qualities for Outsourcing Patient Communications

Healthcare managers juggle people, tasks and patients, and often find that there just isn’t enough time to get it all done. Sometimes the day-to-day tasks …

September 20, 2016

Manually calling patients – does it always help?

At first glance, manually calling patients for appointment reminders seems like the most straightforward thing: since you already have office staff, they can easily make …

July 27, 2016

Calculate the cost of patient no-shows – the equation.

It is an inevitable part of every practice: patients who do not show up for their appointments. Whether this is because of transportation or logistics …

July 18, 2016

4 Things You Need to Know About Overbooking

Most practices are guilty of it. Many believe it saves time and money. Some even believe it will help reduce no-show rates. What is it? …

July 13, 2016

3 Technology Tips to Help Market Your Funeral Home

Competing with other local funeral homes can be a challenge. With similar services, capabilities, and offerings, funeral home directors may find themselves wondering how to …

June 21, 2016

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree …

April 13, 2016

Coaching and Developing Effective Employees

Empowering employees can be difficult, especially when schedules are hectic, deadlines are tight, and other responsibilities take precedence. But according to Shari Harley, founder and …

March 28, 2016

Selling Your Funeral Home Services in Seven Steps

Superb service speaks for itself – especially in the funeral profession. More often than not, potential customers are under heightened stress and suffering emotional turmoil. …

March 08, 2016

Where Did My Customers Go? Get More Customers. Keep More Customers.

Customers are the bread and butter of any business. But many companies neglect to provide outstanding service to their existing customers – making them more …

February 12, 2016

Finding the Perfect Healthcare Match

With Valentine’s Day right around the corner, single and attached people alike have relationships on their minds. They may be reflecting on how they found …

February 08, 2016

Better Business Communications: How to Say Anything to Anyone

Business communications and working relationships aren’t always comfortable, but that doesn’t mean they need to be difficult. In establishing expectations and building a sense of …