For full functionality of this page it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser Call Center Services Archives - Stericycle Communication Solutions
October 26, 2017

Top Trends to Win In the Funeral Home Profession

You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …

September 29, 2017

Three Ways to Prepare Your Contact Center for Future Consumer Engagement

Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …

September 25, 2017

7 Things You Should Look for in an Answering Service

Did you know that missed or unanswered phone calls can result in lost revenue? But for many business owners and organizations, being available 24/7 isn’t …

August 10, 2017

Call Centers Create Loyalty. Here’s How.

Does your organization have a patient loyalty strategy? If not, it may be time to build one. It’s necessary to identify what resources will most …

June 09, 2017

Want Greater Patient Loyalty? Be Consistent.

According to Salesforce, 73 percent of consumers are extremely or somewhat likely to switch brands if a company provides inconsistent levels of service. And it’s …

October 03, 2016

Preparing for Flu Season

As a healthcare provider, informing your patients about the importance of flu shots and when and how to get them is an important part of …

September 28, 2016

Top 3 Qualities for Outsourcing Patient Communications

Healthcare managers juggle people, tasks and patients, and often find that there just isn’t enough time to get it all done. Sometimes the day-to-day tasks …

September 20, 2016

Manually calling patients – does it always help?

At first glance, manually calling patients for appointment reminders seems like the most straightforward thing: since you already have office staff, they can easily make …

July 27, 2016

Calculate the cost of patient no-shows – the equation.

It is an inevitable part of every practice: patients who do not show up for their appointments. Whether this is because of transportation or logistics …

July 18, 2016

4 Things You Need to Know About Overbooking

Most practices are guilty of it. Many believe it saves time and money. Some even believe it will help reduce no-show rates. What is it? …

July 13, 2016

3 Technology Tips to Help Market Your Funeral Home

Competing with other local funeral homes can be a challenge. With similar services, capabilities, and offerings, funeral home directors may find themselves wondering how to …

June 21, 2016

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree …