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February 07, 2017

Office Visits Begin Online. Is Your Digital Experience Meeting Patient Expectations?

For many consumers, the process of purchasing goods and services doesn’t begin in an actual store – it begins online. The same can be said …

February 01, 2017

Consumers Crave Mobile-friendly Communications – Patients Do, Too

Patients are deciding where they will take their healthcare needs more than ever before. One main factor in this new decision making process is the …

January 30, 2017

The Healthcare Chasm: Patients or Consumers?

What do you call the people who go to the doctor and use your healthcare system? Are they patients or consumers? Regardless of your answer, …

November 20, 2016

Reduce Your Patient No-Shows—Realize Results

Does this ever happen to you? Your morning starts with a completely packed schedule but by noon, your calendar looks like Swiss cheese, with a …

November 03, 2016

Healthcare Communications Must Meet Patients’ Evolving Expectations

The prevalence of high deductible plans and premiums is on the rise – and so are patients’ expectations of valuable healthcare and meaningful engagement. And …

October 12, 2016

The Power of Automated Appointment Reminders

Your practice might think that using manual phone calls for appointment reminders is more cost-efficient than automated reminders, but the cost savings can be deceiving …

October 04, 2016

How can you adapt to growing practice pains?

In a growing practice, you will most likely find yourself with limited resources: time, money, and maybe even staff. Even with these limited resources, you …

September 28, 2016

Top 3 Qualities for Outsourcing Patient Communications

Healthcare managers juggle people, tasks and patients, and often find that there just isn’t enough time to get it all done. Sometimes the day-to-day tasks …

September 27, 2016

Get Your Flu Shot Today!

It’s that time of year when we start seeing flu shot promotions almost everywhere. Everyone from your local grocery store to your neighborhood CVS is …

September 26, 2016

3 Major Costs of Manually Calling

At first glance, manually calling patients for appointment reminders seems like the most straightforward thing: since you already have office staff, they can easily make …

September 21, 2016

5 Pitfalls of an Unreliable Appointment Schedule

In many non-emergent healthcare practices, the most important daily report is the appointment schedule. In any facility where patients call in to schedule an appointment, …

September 14, 2016

Manually calling patients – is it in their best interest?

Making appointment reminders is a proven way to get patients to show up for their appointments, but is manually calling the best method for your …