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October 26, 2017

Top Trends to Win In the Funeral Home Profession

You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …

October 04, 2017

Business-hours Only Telephone Answering Isn’t Enough

Nowadays, it may seem that customers want more. Namely, they want more ways and opportunities to interact with your business. Unfortunately, meeting consumers’ increasingly demanding …

September 25, 2017

7 Things You Should Look for in an Answering Service

Did you know that missed or unanswered phone calls can result in lost revenue? But for many business owners and organizations, being available 24/7 isn’t …

June 21, 2017

Top 7 Things You Don’t Realize About a Healthcare Answering Service:

When a potential or existing patient calls your practice, your accessibility has a tangible impact on your bottom line. While this concept seems simple to …

June 09, 2017

Want Greater Patient Loyalty? Be Consistent.

According to Salesforce, 73 percent of consumers are extremely or somewhat likely to switch brands if a company provides inconsistent levels of service. And it’s …

June 21, 2016

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree …

September 29, 2015

Why 24/7 Accessibility is Critical in Today’s Uber-Connected World

There was a time not long ago, when if a patient needed access to a physician, they would be expected to get in touch during …

September 08, 2015

Heat Up Your Business: 7 Ways Plumbing/HVAC Contractors can Increase Profitability

It’s a competitive market for plumbing/HVAC contractors. You’ve probably already taken a number of steps to market your business, including promoting the fact that you’re …

August 25, 2015

Why Traditional Phone Support isn’t Cutting it in Home Health Services

Timely and effective communication with patients, prospects, and employees is fundamental to success in any industry, but particularly for home health services. With its distinctive …

August 19, 2015

3 Ways to Provide Patients with Better After-Hours Service

When a patient calls a doctor’s office after hours, it’s probably because they are sick or have a pressing concern. It’s critical to provide a …

April 29, 2015

3 Ways to Achieve Work-Life Balance with After Hours Answering Services

Running a business is an incredible amount of work. These long hours can put tremendous strain on your personal life and your relationships, but there …

February 24, 2015

Article Conveys Benefits of 24/7 Home Health Agency Access

In a recent article in Advance Healthcare Network’s Executive Insight magazine, a Stericycle Communication Solutions sales consultant shares the value of providing at-home patients and …