Mar. 26, 2015

When it comes to employee safety, it’s important to be proactive. Putting a process in place and executing a risk-mitigation strategy is always better than responding to situations as they come up.

This is true of work-alone monitoring and journey management in particular in the oil and gas industry. With unsupervised employees transporting potentially hazardous materials great distances over unsure terrain, the chance of an accident always exists. Partnering with a quality call center can reduce risks and help you proactively deal with any employee safety issues.

Here are the top reasons why you should choose a call center to protect your employees and your business with journey management services.

  1. Trained, experienced communications staff.

Many companies leave it to their employees to manage work-alone communications, but this approach can actually be counter-productive. Having a call center manage journey management and check-ins ensures 24/7/365 coverage, and a call center adheres to the strict guidelines set up to ensure employee safety. Further, in case of an emergency, call center agents’ efficient professionalism can save lives compared with someone who may become upset given their working relationship with the person involved. The peace of mind that comes with knowing that the first point of contact in an emergency situation is a trained professional who has dealt with these types of situations before is priceless.

  1. A call center keeps your employees happy, productive and safe.

You employ the best people to do the job they’re hired for. They’ve trained and practiced to become experts in the oil and gas industry. To attract and retain the best staff, it’s important to ensure employee satisfaction and set them up for success when it comes to doing their jobs. Many employees note in satisfaction surveys that adding additional tasks unrelated to their job description or training—such as manning the phone for journey management—can become a demotivating distraction. In an industry like oil and gas that requires absolute concentration and precision, displeased, distracted workers can be a liability. By partnering with a call center to handle important communication tasks, rather than assigning them to employees, you’ll ensure the safety and happiness of all your employees.

  1. A call center saves money while keeping employees protected.

The oil and gas industry does not consist of Monday-to-Friday, 9-to-5 jobs. Employees, especially those transporting materials, often work through the night in order to get the job done. As such, 24/7 journey management for these employees is not only important, but it is often legally required. For some companies, this would mean hiring someone whose sole purpose is to communicate with employees during the journey management process. A call center offers you the same round-the-clock monitoring with experienced operators, often at a fraction of the cost. Call centers have already planned and implemented the infrastructure required to properly support your employees. Why reinvent the wheel? The cost of hiring, training and paying employees in house can be expensive. By partnering with a call center to support your journey management processes, you’ll rest assured that these savings actually translate to increased safety for your employees.

Many companies are unaware of how extensive the support offered by a call center can be, but the oil and gas industry is taking advantage of these outstanding services to provide a safe and financially responsible solution for their employees.