By Jackie Sciaudone | Oct. 23, 2018

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With a healthcare answering service, you no longer need to choose between the number of patients you can help and the level of quality you can offer. Whether your practice is growing, or you have a steady stream of long-term patients, managing day-to-day operations can be a challenge. While it’s essential that in-office patients are given the utmost care and attention, there are always those who call in with questions and concerns. It may be common knowledge that a healthcare answering service takes messages for patients who call after-hours, but these services can do so much more. Below, we’ve outlined three reasons why answering services are a must-have for every healthcare facility.

  • Appointment Reminders
    Appointment follow-ups and reminders keep your practice operating at peak efficiency in an effort to avoid no-shows, which can be expensive. By 2019, it is predicted that 986 million appointments will be made online. With a healthcare answering service, your office will no longer be tasked with calling patients to confirm appointments. Instead, highly-trained agents will be able to verify that patients have been contacted and the message has been received. What’s more, the service can also take cancellations. While no organization wants cancellations, they are better than no-shows. Plus, the sooner you know about a cancellation, the sooner you can fill it.

  • HIPAA Compliance
    When transferring any type of patient information, it’s vital that the process is HIPAA-compliant. Each year, HIPAA violations cost the U.S. healthcare industry $6.2 billion. Therefore, embracing technology to increase efficiency in your practice is a great thing if it’s done correctly. A healthcare answering service utilizes highly-trained agents and a computer software that ensures your practice remains HIPAA-compliant – 24/7/365. By seamlessly integrating with your system, an answering service can tailor to your patient demographics. This provides patients with a personalized experience, while you remain HIPPA-compliant.

  • Cost Effectiveness 
    Maintaining a full and properly-trained staff is costly; and hiring additional staff to answer calls only adds to expenses. By utilizing a healthcare answering service, your practice can avoid some extraneous costs, such as paid time off, health insurance coverage, and more. A receptionist can easily cost you $30,000 a year, but with a trained agent it can save you as much as $1,200 a month. By outsourcing, your current staff can focus on high-priority tasks, while at the same time further reducing staffing costs. Additionally, you can offer 24/7 support while only paying for the time spent talking and making phone calls. What’s more, compliance with HIPAA and Medicare, along with other government requirements, helps reduce potential liability and can save you hundreds of thousands of dollars.

With a healthcare answering service, you no longer need to choose between the number of patients you can help and the level of quality you can offer. You can manage calls and schedule appointments, all while staying HIPAA-compliant. Your patients can get the personalized help they need, when they need it, without the cost of the extra receptionists or staff. See how our services can be of help!

Jackie Sciaudone

Author: Jackie Sciaudone

Jackie Sciaudone is a Digital Marketing Intern at Stericycle Communication Solutions. She is focused on digital strategy for social media platforms. Jackie currently is a senior at Ball State University, where she studies marketing and Spanish. Her favorite pastimes include traveling, fashion, and all things golf related.