By Jackie Sciaudone | Dec. 10, 2018

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The holiday season is officially in full swing, so no matter what business you’re in, it’s a busy time both at home and in the office. With Christmas right around the corner, it’s time to start thinking about your options for a holiday answering service. Below, we’ve outlined three reasons why your business should utilize an answering service this holiday season.

  • 24/7 Support Even though some customers may take time off during the holidays, many will still call for support. If phone calls aren’t answered in a timely fashion, customers are likely to feel undervalued and frustrated with your organization. Feeling unappreciated is the main reason customers switch away from products and services. When callers are sent to voicemail, it’s likely they will start reaching out to competition to attain the service or product they want. Offering an answering service means that you have 24/7 support 365 days a year, so your doors are never closed – even when it’s a holiday. This means that you never miss another call again. Whether you are in a meeting, on vacation, or tackling other business responsibilities, your calls are always being answered.  
  • Call Prioritization With the holiday season, working hours become differentiated for many businesses. It can be overwhelming to come back to a long list of missed calls, not knowing where to start. Not only is it difficult to catch up from missed calls, but your business could suffer as a result of not answering. About 85 percent of customers whose calls aren’t answered will not call back. With an answering service, incoming calls are prioritized for you, so when you return to normal working hours, you know exactly where to start. What’s more, calls can be escalated to your immediate attention if you choose so in your unique protocol settings. With prioritized calls, your business can be more efficient and ensure that calls are being handled the right way and consistently, giving you more time to focus on all that end-of-the-year work that needs to be finished.
  • Customer Loyalty The last thing that any caller wants is to be sent to voicemail. With an answering service, callers can always speak with a live, helpful agent. This way they will further enjoy their experience, and their likelihood of becoming return customers after they learn that your business is the one that’s always there for them. Happy customers are loyal customers, and they will tell their friends about the positive experiences they had with your company. Customers that continue to support your brand over time will spend 67 percent more than new customers. With an answering service, you can enhance your customer loyalty — even when you’re not in the office.

The holiday season can be chaotic for any business, but an answering service can help to alleviate some of the stressfulness that comes with the end of the year. Make sure that every caller feels appreciated this holiday season by providing them with 24/7 support. It can be overwhelming to handle this all alone; see how we can help!

Jackie Sciaudone

Author: Jackie Sciaudone

Jackie Sciaudone is a Marketing Associate at Stericycle Communication Solutions. She creates content, while focusing on digital strategy for social media platforms. Jackie is a graduate of Ball State University where she obtained a degree in Marketing. Her favorite pastimes include traveling, fashion, and all things golf-related.