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May 07, 2019

3 Ways to Add More Heart to Your Contact Center

With the digital era increasing the ways we can connect and interact online, the need for empathetic human interaction is at an all-time high. Businesses can help foster these types of interactions by hiring and training the right staff for the contact center or outsourcing their agent needs to the right organization.

May 02, 2019

How To Make Your Customer Experience A Home Run

With opening day for every Major League Baseball team over, it means it’s officially baseball season. Just like every baseball player that steps up to …

March 25, 2019

What Your Donor Experience Should Look Like in 2019

Today, donors want more access to your organization. We live in a time where consumers have easy multiple channel access to most organizations, their donor experience shouldn’t be any different.

March 20, 2019

Why Your Organization Should Be Using Message Broadcast

In healthcare, the unexpected can happen at any time, just like bad weather. When bad weather happens, office closures can occur as a result. Can …

March 05, 2019

What I Learned From HIMSS19

It’s been almost a month since HIMSS19 wrapped up in Orlando, which means that most of the chaos has settled down and your body is …

February 20, 2019

Getting Personal with Customers and Why it Matters

Today, progressively more amounts of data are readily available to businesses and consumers now have more choices than ever, which means the competition for loyalty …

February 07, 2019

What I Am Looking Forward To Most As A First Time HIMSS Attendee

HIMSS (Healthcare Information and Management Systems Society) Global Conference & Exhibition will be in Orlando, Florida this year – and it’s just around the corner. …

January 17, 2019

How An Answering Service Can Benefit Your Franchise

When a customer has a bad experience with a franchise business, they often don’t realize that inconsistency is likely the underlying issue. It’s crucial that …

January 07, 2019

New Year, Same Commitment To Exceptional Customer Experiences

The new year is here. And with it, comes the opportunity to recommit to the quality of your customer experiences. Ensuring that customer experiences are …

December 10, 2018

An Answering Service for the Holiday Season

The holiday season is officially in full swing, so no matter what business you’re in, it’s a busy time both at home and in the …

December 03, 2018

4 Ways Millennials Impact the Healthcare World

Baby boomers were a hugely influential generation of their time, but the focus has since shifted to millennials. Millennials hold a lot of influence on …

November 28, 2018

Growing Your Funeral Home Business In Three Easy Steps

Preparing and pre-planning for a death event is becoming more popular. By hosting events to help families pre-plan, you benefit not only your business and …