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Preparing for Flu Season

It feels like just yesterday we were talking about 2016 being the year of the digital health boom and EHR/patient portal adoption, and in hindsight, …

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December 01, 2016

2017: The Year of Texting

It feels like just yesterday we were talking about 2016 being the year of the digital health boom and EHR/patient portal adoption, and in hindsight, …

November 20, 2016

Reduce Your Patient No-Shows—Realize Results

Does this ever happen to you? Your morning starts with a completely packed schedule but by noon, your calendar looks like Swiss cheese, with a …

November 03, 2016

Healthcare Communications Must Meet Patients’ Evolving Expectations

The prevalence of high deductible plans and premiums is on the rise – and so are patients’ expectations of valuable healthcare and meaningful engagement. And …

October 10, 2016

Increase Patient Breast Cancer Awareness

Each year, it is estimated that over 246,660 women in the United States will be diagnosed with breast cancer and more than 40,000 will die. …

October 03, 2016

Preparing for Flu Season

As a healthcare provider, informing your patients about the importance of flu shots and when and how to get them is an important part of …

September 28, 2016

Top 3 Qualities for Outsourcing Patient Communications

Healthcare managers juggle people, tasks and patients, and often find that there just isn’t enough time to get it all done. Sometimes the day-to-day tasks …

September 20, 2016

Manually calling patients – does it always help?

At first glance, manually calling patients for appointment reminders seems like the most straightforward thing: since you already have office staff, they can easily make …

July 27, 2016

Calculate the cost of patient no-shows – the equation.

It is an inevitable part of every practice: patients who do not show up for their appointments. Whether this is because of transportation or logistics …

July 18, 2016

4 Things You Need to Know About Overbooking

Most practices are guilty of it. Many believe it saves time and money. Some even believe it will help reduce no-show rates. What is it? …

July 13, 2016

3 Technology Tips to Help Market Your Funeral Home

Competing with other local funeral homes can be a challenge. With similar services, capabilities, and offerings, funeral home directors may find themselves wondering how to …

June 21, 2016

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree …

May 31, 2016

Patients Want Online Appointment Scheduling

…And They’ll Choose Providers Who Offer It Over Those Who Don’t. We live in a society that values ease of access. Need to book travel? …