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February 23, 2018

Four Reasons Your Law Firm Needs a Legal Intake Partner

Providing top-notch client access and support is likely at the top of your law firm’s priority list. However, it’s also a priority for many of …

February 05, 2018

What to Look For When Hiring a Funeral Home or Deathcare Answering Service

In the funeral home and deathcare industry, promptly answering calls and offering kind, empathetic support is the norm. But not all funeral home and deathcare …

January 29, 2018

5 Ways to Get Customer Communications Right

If your communication strategy doesn’t create personalized customer experiences in 2018, you may very well lose loyal customers. According to Salesforce, 52 percent of consumers …

January 05, 2018

8 Tips for Better Call Answering in 2018

The phone is ringing, are you ready to answer it? Here are eight easy ways you can bring your call answering into the New Year. …

November 06, 2017

Web Lead Acquisition: Don’t Leave Them Hanging

Last week we talked about three basic ways to acquire web leads: SEO, social, and paid advertising. Today we’re going to focus on what to …

October 30, 2017

Web Lead Acquisition: Are You Doing It Wrong?

If you have any sort of web presence, you likely count on leads from internet. The question is, are you doing it right? From organic …

October 26, 2017

Top Trends to Win In the Funeral Home Profession

You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …

October 23, 2017

Is It Time To Improve Your Donor Experience?

Your donors are passionate about your cause; it’s why they contribute to your non-profit. But chances are, other non-profit organizations are competing for their valuable …

October 04, 2017

Business-hours Only Telephone Answering Isn’t Enough

Nowadays, it may seem that customers want more. Namely, they want more ways and opportunities to interact with your business. Unfortunately, meeting consumers’ increasingly demanding …

September 29, 2017

Three Ways to Prepare Your Contact Center for Future Consumer Engagement

Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …

September 25, 2017

7 Things You Should Look for in an Answering Service

Did you know that missed or unanswered phone calls can result in lost revenue? But for many business owners and organizations, being available 24/7 isn’t …

August 10, 2017

Call Centers Create Loyalty. Here’s How.

Does your organization have a patient loyalty strategy? If not, it may be time to build one. It’s necessary to identify what resources will most …