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November 06, 2017

Web Lead Acquisition: Don’t Leave Them Hanging

Last week we talked about three basic ways to acquire web leads: SEO, social, and paid advertising. Today we’re going to focus on what to …

October 30, 2017

Web Lead Acquisition: Are You Doing It Wrong?

If you have any sort of web presence, you likely count on leads from internet. The question is, are you doing it right? From organic …

October 26, 2017

Top Trends to Win In the Funeral Home Profession

You treat your families with care, compassion, and professionalism; it’s likely why you’re funeral home is so successful. But in today’s increasingly competitive market, families …

October 23, 2017

Is It Time To Improve Your Donor Experience?

Your donors are passionate about your cause; it’s why they contribute to your non-profit. But chances are, other non-profit organizations are competing for their valuable …

October 04, 2017

Business-hours Only Telephone Answering Isn’t Enough

Nowadays, it may seem that customers want more. Namely, they want more ways and opportunities to interact with your business. Unfortunately, meeting consumers’ increasingly demanding …

September 29, 2017

Three Ways to Prepare Your Contact Center for Future Consumer Engagement

Over the last several years, traditional call centers have evolved into contact centers. With additional channels adding new interaction points, the organization, technology, and mindset …

September 25, 2017

7 Things You Should Look for in an Answering Service

Did you know that missed or unanswered phone calls can result in lost revenue? But for many business owners and organizations, being available 24/7 isn’t …

August 10, 2017

Call Centers Create Loyalty. Here’s How.

Does your organization have a patient loyalty strategy? If not, it may be time to build one. It’s necessary to identify what resources will most …

July 27, 2017

Boost Revenue with Patient Engagement Technologies

In today’s healthcare space, patient engagement is a familiar term. But patients’ and health systems’ definitions and expectations of ‘patient engagement’ have historically differed. Now …

June 27, 2017

Patients Want to Be Involved; Take Advantage!

Today’s patients are more involved in their health than ever before, with one in six using a wearable or related health app to track their …

June 21, 2017

Top 7 Things You Don’t Realize About a Healthcare Answering Service:

When a potential or existing patient calls your practice, your accessibility has a tangible impact on your bottom line. While this concept seems simple to …

June 20, 2017

Reduce Your No Show Rate By 54% With This Simple Step

The days of sending post card reminders for medical appointments are long gone. Technology has advanced, consumer behavior has changed, and patient expectations have evolved. …