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2017: The Year of Texting

Communicating in the workplace is one of the most crucial aspects of business – but can also be the most awkward if we don’t have …

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January 20, 2017

Strengthen Business Relationships with How to Say Anything to Anyone

Communicating in the workplace is one of the most crucial aspects of business – but can also be the most awkward if we don’t have …

December 01, 2016

2017: The Year of Texting

It feels like just yesterday we were talking about 2016 being the year of the digital health boom and EHR/patient portal adoption, and in hindsight, …

November 20, 2016

Reduce Your Patient No-Shows—Realize Results

Does this ever happen to you? Your morning starts with a completely packed schedule but by noon, your calendar looks like Swiss cheese, with a …

November 03, 2016

Healthcare Communications Must Meet Patients’ Evolving Expectations

The prevalence of high deductible plans and premiums is on the rise – and so are patients’ expectations of valuable healthcare and meaningful engagement. And …

October 12, 2016

The Power of Automated Appointment Reminders

Your practice might think that using manual phone calls for appointment reminders is more cost-efficient than automated reminders, but the cost savings can be deceiving …

October 10, 2016

Increase Patient Breast Cancer Awareness

Each year, it is estimated that over 246,660 women in the United States will be diagnosed with breast cancer and more than 40,000 will die. …

October 04, 2016

How can you adapt to growing practice pains?

In a growing practice, you will most likely find yourself with limited resources: time, money, and maybe even staff. Even with these limited resources, you …

October 03, 2016

Preparing for Flu Season

As a healthcare provider, informing your patients about the importance of flu shots and when and how to get them is an important part of …

September 28, 2016

Top 3 Qualities for Outsourcing Patient Communications

Healthcare managers juggle people, tasks and patients, and often find that there just isn’t enough time to get it all done. Sometimes the day-to-day tasks …

September 27, 2016

Get Your Flu Shot Today!

It’s that time of year when we start seeing flu shot promotions almost everywhere. Everyone from your local grocery store to your neighborhood CVS is …

September 26, 2016

3 Major Costs of Manually Calling

At first glance, manually calling patients for appointment reminders seems like the most straightforward thing: since you already have office staff, they can easily make …

September 21, 2016

5 Pitfalls of an Unreliable Appointment Schedule

In many non-emergent healthcare practices, the most important daily report is the appointment schedule. In any facility where patients call in to schedule an appointment, …