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November 05, 2018

Answering Services Aren’t Just For Big Business

In this era of instant gratification, customers not only want quick and painless answers, they expect them. Running a small business and keeping up with …

October 25, 2018

Is Your Customer Experience Scary?

As Halloween approaches, our minds willingly wander down dark alleys, encountering ghoulish creatures and spooky specters, seeking out a good scare. When your customer experience …

October 23, 2018

Answering Services: A Must-Have For Healthcare Providers

With a healthcare answering service, you no longer need to choose between the number of patients you can help and the level of quality you …

October 10, 2018

3 Ways to Prepare For Flu Season

We are approaching that time of year again – flu season. You’re probably thinking, there’s no way, summer just ended. Well, according to the Center …

October 01, 2018

4 Key Ways To Acquire New Patients

Competition for new patients is quickly escalating with the introduction of retail easy-to-connect clinics, telemedicine appointments, and freestanding Urgent Care clinics. But acquiring new patients …

September 24, 2018

3 Myths Surrounding Legal Answering Services

We live in a time where people want prompt answers to their questions. Utilizing a legal answering service within your law firm can eliminate the …

September 21, 2018

Follow-Up Services: A New Standard Of Patient Care

Whether a patient has a chronic illness or a bad cold, they aren’t suddenly at optimal health when they leave the office – so continued …

September 12, 2018

3 Benefits Of Utilizing An Answering Service In Your Small Business

Many businesses are utilizing answering services to provide better customer experiences. But in today’s technological world, it takes more than a voice delivering a pleasant …

September 05, 2018

A World Without Automated Appointment Reminders

Imagine a world without appointment reminders. No-show rates are higher than ever, in-house staff is inefficient because they are spread too thin, and missed opportunities …

August 27, 2018

Creating Customer Experiences That Count

You’ve probably heard the saying “the customer is always right” more times than you can count – but do you give that phrase the full …

August 17, 2018

Make Every Legal Intake Opportunity Matter

Is your firm unable to answer calls 24/7? Does your firm struggle to efficiently gather information from clients? Is prioritizing calls for effective follow-up easier …

August 14, 2018

Establishing Efficiency in Your Healthcare Organization

The world is more digitally-inclined than ever. With Americans checking their phones 80 times a day, it should come as no surprise that patients who …