A COMPREHENSIVE HUB
Healthcare organizations partner with us to support patient communications before, during and after the episode of care. We provide patients with greater access to care while supporting your patient acquisition, retention and engagement efforts.
We provide a wide range of critical, customized call center services that improve patient engagement and satisfaction while enhancing organizational financial performance. Our diverse and comprehensive portfolio of communications solutions delivers remarkable results by enabling you to execute five core actions: help patients find a doctor, schedule an appointment, remind them of the appointment, answer the phone and dispatch a message, and follow up after care or service.
Our communication experts receive specialized training and are well versed in healthcare or industry-specific language, so they can respond to questions and concerns with efficiency and confidence. Each interaction requires experience, knowledge and compassion because every touchpoint is an opportunity to make a difference.
In a 24-hour world, you need to stay connected with your patients. Our After Hours Answering services feature live-voice response, customizable scripting and daily reporting for a seamless patient experience and consistent communication.LEARN MORE »
Free up employees’ time so they can focus on other important work. Our automated solutions, such as appointment reminders and outbound messaging, save time and money while increasing employee and patient satisfaction.LEARN MORE »
Confidential messaging delivery ensures secure, compliant and consistent message delivery through a trusted centralized source, giving patients easy access to their confidential messages 24 hours a day.LEARN MORE »
Respond to increases in patient and call volume without decreasing the level of supports your office provide. Our Daytime Call Management services include scheduling appointments and providing live-voice assistance and message delivery, thereby enhancing the patient experience.LEARN MORE »
We offer 24/7 support for technical and navigation issues for online services, improving patient engagement and access to medical information, increasing portal usage and aligning your organization with meaningful use initiatives.LEARN MORE »
Gain valuable feedback and lower readmission rates—all through a personal phone call. Our Post-Discharge services help providers ensure patients are following wellness plans and increase patient engagement.LEARN MORE »
Consistent, effective communication throughout patients’ care regimens and beyond can result in better health outcomes and population health management while minimizing potential waste in cost and time of repeat visits.LEARN MORE »