Commercial Hub

Commercial businesses rely on positive and constructive interactions with their customers. Our best-in-class call center services, automated and live voice solutions and scheduling services give you the freedom to leave routine customer interaction to us and focus on your core business activities. Our expert team members act as an extension your brand, offering a seamless experience for enhanced customer satisfaction.

RESOLUTIONS FOR ANY BUSINESS

Commercial businesses rely on positive and constructive interactions with their customers. Our best-in-class call center solutions give you the freedom to leave routine customer interaction to us and focus on your core business activities. Our expert team members act as an extension your brand, offering a seamless experience for enhanced customer satisfaction.

We provide a wide range of critical, customized call center services that improve patient engagement and satisfaction while improving organizational financial performance. Our diverse and comprehensive portfolio of communications solutions delivers remarkable results by enabling you to execute five core actions: help customers find a service provider, schedule an appointment, remind them of the appointment, answer the phone and dispatch a message, and follow up after service.

Our communication experts receive specialized training and are well versed in industry-specific language, so they can respond to questions and concerns with efficiency and confidence. Each interaction requires experience, knowledge and compassion because every touchpoint is an opportunity to make a difference.

To fit your business’ communication needs and growth stage, we offer a three-tiered communication services model:

AFTER HOURS
ANSWERING
SERVICES

In a 24-hour world, you need to stay connected with your customers. Our After Hours Answering services feature live-voice response, customizable scripting and daily reporting for a seamless customer experience and consistent communication.

LEARN MORE  »


VIRTUAL
RECEPTIONIST

Never let a customer go to voicemail again. Our Virtual Receptionist services include answering calls, scheduling appointments and providing customers with live-voice assistance and message delivery, so you can focus on customers during the day and maintain work-life balance after hours.

LEARN MORE  »


CALL CENTER
SERVICES

We can handle a wide range of customer service tasks for your business—before, during or after normal business hours. Our Call Center services provide one-call resolution to a wide array of inbound customer inquiries and use proactive outbound services to enhance relationships with your customers.

LEARN MORE  »