Apr
13

Coaching and Developing Effective Employees

Empowering employees can be difficult, especially when schedules are hectic, deadlines are tight, and other responsibilities take precedence. But according to Shari Harley, founder and president of Candid Culture and author of the book “How to Say Anything to Anyone,” business leaders who spend both time and effort on employees are best poised to receive…

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Mar
28

Selling Your Funeral Home Services in Seven Steps

Superb service speaks for itself – especially in the funeral industry. More often than not, potential customers are under heightened stress and suffering emotional turmoil. From the first interaction to the last, they will depend on you to express genuine concern, share information, and pay attention to detail. The phone is typically their initial way…

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Mar
08

Where Did My Customers Go? Get More Customers. Keep More Customers.

Customers are the bread and butter of any business. But many companies neglect to provide outstanding service to their existing customers – making them more likely to leave and harming the organization’s chances of gaining new business in the process. Shari Harley, founder and president of Candid Culture and author of the book “How to…

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Feb
12

Finding the Perfect Healthcare Match

With Valentine’s Day right around the corner, single and attached people alike have relationships on their minds. They may be reflecting on how they found “the one” – or contemplating their continued search for a soulmate. In many ways, the hunt for a healthcare provider is a lot like this pursuit of the perfect romantic…

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Feb
08

Better Business Communications: How to Say Anything to Anyone

Business communications and working relationships aren’t always comfortable, but that doesn’t mean they need to be difficult. In establishing expectations and building a sense of trust, you can lay the groundwork for success not only with coworkers, employees, and superiors – but with customers, too. Shari Harley, founder and president of Candid Culture and author…

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Jan
15

Welcome 2016. Welcome the New Customer Experience

As we rang in 2016, many of us set new goals to conquer. Some are similar to goals we’ve set over the last several years – read a book a month, eat healthier, exercise more, and spend more time with family. However, some end up being new opportunities that allow us to experience things we…

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Nov
03

How a Virtual Receptionist can Provide Real Service

Nothing beats the experience of having a person greet you when you walk in the door of an office or call on the phone. And nothing is as unsettling as having to search for someone when you’re met by an empty reception desk – or worse, finding your dentist or other service provider answering the…

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Oct
22

10 Ways Radiology Can Thrive in a World Focused on Population Health

One of the hottest topics of discussion in healthcare is population health and the shift from a volume- to value-based model, where the emphasis is on providing the necessary care and guidance to maintain a healthy population. Focusing on health vs. sickness will drive down healthcare costs. It makes great sense. But Radiology operates in…

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