Sep
28

Top 3 Qualities for Outsourcing Patient Communications

Healthcare managers juggle people, tasks and patients, and often find that there just isn’t enough time to get it all done. Sometimes the day-to-day tasks are pushed aside for more pressing projects. But there is a way for managers to shift some of those daily tasks off of their plates. By outsourcing some patient communications,…

Continue Reading
Sep
20

Manually calling patients – does it always help?

Does the “human touch” provided by personally calling your patients for appointment reminders make a difference for them? Or do your patients care more about being reminded in a way that is convenient, informative, and effective? In comparison to automated appointment reminders, manually calling is actually creating a lesser patient experience. Find out why manually…

Continue Reading
Jul
27

Calculate the cost of patient no-shows – the equation.

It’s estimated that no-shows can cost the healthcare industry more than $150 billion a year. If a practice sees 100 patients a day at an average appointment cost of $125, with a 13% no-show rate, the practice would lose $32,500 each month! So… how much are your no-shows costing you? Here’s the formula: (Average number…

Continue Reading
Jul
18

4 Things You Need to Know About Overbooking

Overbooking is not the answer to no-shows and revenue challenges because… – Overbooking often increases expected profit, BUT patient no-show rates actually increase more with overbooking. – Overbooking increases patient wait time significantly beyond the average wait time of 22 minutes – Patient satisfaction scores drop every 5 minutes they spend in the waiting room.…

Continue Reading
Jul
13

3 Technology Tips to Help Market Your Funeral Home

Competing with other local funeral homes can be a challenge. With similar services, capabilities, and offerings, funeral home directors may find themselves wondering how to set their business apart. The answer could be simple: technology. Now more than ever, families are turning to their cell phones, computers, and tablets in times of need, seeking information…

Continue Reading
Jun
21

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree of communication than the next. Two common approaches that have been pitted against each other are interactive voice recordings (IVR) and live voice answering services. Companies should be sure to…

Continue Reading
Apr
13

Coaching and Developing Effective Employees

Empowering employees can be difficult, especially when schedules are hectic, deadlines are tight, and other responsibilities take precedence. But according to Shari Harley, founder and president of Candid Culture and author of the book “How to Say Anything to Anyone,” business leaders who spend both time and effort on employees are best poised to receive…

Continue Reading
Mar
28

Selling Your Funeral Home Services in Seven Steps

Superb service speaks for itself – especially in the funeral profession. More often than not, potential customers are under heightened stress and suffering emotional turmoil. From the first interaction to the last, they will depend on you to express genuine concern, share information, and pay attention to detail. The phone is typically their initial way…

Continue Reading