Jul
18

4 Things You Need to Know About Overbooking

Overbooking is not the answer to no-shows and revenue challenges because… – Overbooking often increases expected profit, BUT patient no-show rates actually increase more with overbooking. – Overbooking increases patient wait time significantly beyond the average wait time of 22 minutes – Patient satisfaction scores drop every 5 minutes they spend in the waiting room.…

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Jul
13

3 Technology Tips to Help Market Your Funeral Home

Competing with other local funeral homes can be a challenge. With similar services, capabilities, and offerings, funeral home directors may find themselves wondering how to set their business apart. The answer could be simple: technology. Now more than ever, families are turning to their cell phones, computers, and tablets in times of need, seeking information…

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Jun
21

Communication Showdown: Live Voice vs. IVR

Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree of communication than the next. Two common approaches that have been pitted against each other are interactive voice recordings (IVR) and live voice answering services. Companies should be sure to…

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Apr
13

Coaching and Developing Effective Employees

Empowering employees can be difficult, especially when schedules are hectic, deadlines are tight, and other responsibilities take precedence. But according to Shari Harley, founder and president of Candid Culture and author of the book “How to Say Anything to Anyone,” business leaders who spend both time and effort on employees are best poised to receive…

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Mar
28

Selling Your Funeral Home Services in Seven Steps

Superb service speaks for itself – especially in the funeral profession. More often than not, potential customers are under heightened stress and suffering emotional turmoil. From the first interaction to the last, they will depend on you to express genuine concern, share information, and pay attention to detail. The phone is typically their initial way…

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Mar
08

Where Did My Customers Go? Get More Customers. Keep More Customers.

Customers are the bread and butter of any business. But many companies neglect to provide outstanding service to their existing customers – making them more likely to leave and harming the organization’s chances of gaining new business in the process. Shari Harley, founder and president of Candid Culture and author of the book “How to…

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Feb
12

Finding the Perfect Healthcare Match

With Valentine’s Day right around the corner, single and attached people alike have relationships on their minds. They may be reflecting on how they found “the one” – or contemplating their continued search for a soulmate. In many ways, the hunt for a healthcare provider is a lot like this pursuit of the perfect romantic…

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Feb
08

Better Business Communications: How to Say Anything to Anyone

Business communications and working relationships aren’t always comfortable, but that doesn’t mean they need to be difficult. In establishing expectations and building a sense of trust, you can lay the groundwork for success not only with coworkers, employees, and superiors – but with customers, too. Shari Harley, founder and president of Candid Culture and author…

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