Increase Patient Breast Cancer Awareness
Each year, it is estimated that over 246,660 women in the United States will be diagnosed with breast cancer and more than 40,000 will die. Stericycle Communication Solutions can help your practice easily communicate to patients the importance of this month. With PatientPrompt, you can easily: – Send Breast Cancer Awareness population health reminders to…Continue Reading
Preparing for Flu Season
As a healthcare provider, informing your patients about the importance of flu shots and when and how to get them is an important part of your job this time of year. However, getting the message out can be time consuming. The good news, we’ve made it easy for you! With our new message broadcasting tool…Continue Reading
Top 3 Qualities for Outsourcing Patient Communications
Healthcare managers juggle people, tasks and patients, and often find that there just isn’t enough time to get it all done. Sometimes the day-to-day tasks are pushed aside for more pressing projects. But there is a way for managers to shift some of those daily tasks off of their plates. By outsourcing some patient communications,…Continue Reading
Manually calling patients – does it always help?
Does the “human touch” provided by personally calling your patients for appointment reminders make a difference for them? Or do your patients care more about being reminded in a way that is convenient, informative, and effective? In comparison to automated appointment reminders, manually calling is actually creating a lesser patient experience. Find out why manually…Continue Reading
Calculate the cost of patient no-shows – the equation.
It’s estimated that no-shows can cost the healthcare industry more than $150 billion a year. If a practice sees 100 patients a day at an average appointment cost of $125, with a 13% no-show rate, the practice would lose $32,500 each month! So… how much are your no-shows costing you? Here’s the formula: (Average number…Continue Reading
4 Things You Need to Know About Overbooking
Overbooking is not the answer to no-shows and revenue challenges because… – Overbooking often increases expected profit, BUT patient no-show rates actually increase more with overbooking. – Overbooking increases patient wait time significantly beyond the average wait time of 22 minutes – Patient satisfaction scores drop every 5 minutes they spend in the waiting room.…Continue Reading
3 Technology Tips to Help Market Your Funeral Home
Competing with other local funeral homes can be a challenge. With similar services, capabilities, and offerings, funeral home directors may find themselves wondering how to set their business apart. The answer could be simple: technology. Now more than ever, families are turning to their cell phones, computers, and tablets in times of need, seeking information…Continue Reading
Communication Showdown: Live Voice vs. IVR
Quality client communication is an invaluable asset to any company. However, not all methods are created equal – and every business requires a different degree of communication than the next. Two common approaches that have been pitted against each other are interactive voice recordings (IVR) and live voice answering services. Companies should be sure to…Continue Reading